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  • FAQ – Reading Taxis

    FAQ

    How can I make a booking for a taxi?

    A request for a booking can be made in any of the following ways:

    Phone Number(Uk): 01189 321 321
    Phone Number(Abroad): +44 1189 321 321
    WhatsApp Number: +44 1189 321 321
    Email: bookings@loddoncars.com
    Book A Taxi From Website

    App Store
    Google Play Store

    Do you arrange for transfers other than airport trips?

    Yes, we can arrange weddings, shopping trips, sightseeing tours and transport for a series of business visits and meetings. We provide prestige vehicles from executive saloons and MPV’s for individual journeys or on an hourly or daily rate basis at very competitive rates. Please call the office on +44 1189 321 321 for a quotation.

    Do you have account facilities?

    Account facilities can be arranged subject to status. For further details please either call us on +44 1189 321 321 or email us at sales@loddoncars.com

    How do I pay for my journey?

    Payment can be made in 2 ways: Cash Sterling (£), Amex, Visa, Master Card, Maestro, Solo & Visa Electron all card payments.

    How do you process card payments?

    Card payments are processed through the credit card device and paid by link, We do not store any credit card details in our system.

    Must all bookings be made in advance?

    It is advisable that bookings are made at least 24 hours before your journey, however, last minute bookings can be accommodated depending on driver availability, day and time.

    Do you charge different prices?

    Yes, We have a different prices at different times of the Day/Night. We don’t charge flat rates anymore.

    Is there a cancellation charge?

    We do not charge for cancellations if they are done with sufficient notice. For airport pickups we need at least 2 hours notice. For local pickups we need 30 minutes notice.

    Is there an extra charge for waiting?

    All of our quotes include up to 10 minutes waiting at job, After 10 minutes an excess charge of £20.00 per hour applies at 15 minutes intervals (or part thereof).

    How long will the driver wait for me at the airport?

    We ensure that a passenger is given sufficient time in which one can clear passport controls, get the luggage and leave the terminal. After a flight has landed, the driver will wait for a maximum of 1 hour after the flight has landed. If, however, an agreement between the driver and passenger can be made via telephone/SMS to wait further, then this can be accommodated. Please note that waiting charges will apply after the first hour.

    Is Car Park Charges included in Airport Pickups?

    No, our prices are only for the journey whatever the car park comes up you will be top of the journey price.

    Is there an airport drop-off charge included in the journey price?

    No, our prices are only for the journey whatever the drop-off comes up you will be top of the journey price.

    Is there an extra charge for waiting at the airport?

    All of our quotes include up to 30 minutes waiting time after the flight has landed. After 30 minutes an excess charge of £20.00 per hour applies at 15 minutes intervals (or part thereof).

    What happens if my flight arrives early/late?

    All flights are carefully monitored using either the internet, iPhone/Android Apps or by telephoning the airport. If your flight is early/late, rest assured, our driver will be there usually before the flight lands.

    How & where do I meet my driver at the Airport?

    The driver will meet you in the arrivals hall of your landing terminal by the designated pickup points. A Loddon Cars name board will be clearly visible displaying the customer contact name.

    Is there a charge if I do not show up for an airport pickup?

    Unfortunately there will be a full charge for the pickup including any extra waiting & parking.

    Is smoking permitted in the vehicle?

    Unfortunately, new UK regulations as of 1st July 2007 do not permit smoking in any of our vehicles.

    Do you carry animals in your vehicles?

    Unfortunately we do not carry any animals other than guide dogs for the blind.

    Do I need a baby seat?

    Although not law (in a taxi or private hire vehicle) for children under 3 years of age, we would still recommend (irrespective of journey) that for the safety of your child to book an appropriate sized child seat.

    Designated pickup points for Heathrow Airport:

    T2 – WH Smith Shop

    T3 – WH Smith Shop

    T4 – Costa Coffee

    T5 (domestic) – Giraffe Bar

    T5 (international) – Green Lift

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