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HomeReading Taxis – Refund and Returns Policy

Reading Taxis – Refund and Returns Policy

REFUND & RETURNS POLICY

Reading Taxis – At Loddon Cars, customer satisfaction is our priority. We aim to provide a simple, transparent, and hassle-free experience for all customers. This Refund & Returns Policy explains our process for requesting refunds, returns, and exchanges for customers using our services.

Please read this policy carefully before submitting a return or refund request. Reading Taxis is committed to providing clear communication and excellent customer support.

RETURNS POLICY

Our returns policy allows customers to request a return within 30 days of receiving their order. If 30 days have passed since your purchase was delivered, unfortunately, we may not be able to offer a full refund or exchange.

At Reading Taxis – Loddon Cars, we aim to ensure every customer receives a smooth and reliable experience.

To be eligible for a return, your item must:

  • Be unused and in its original condition.
  • Include all original packaging, labels, and accessories.
  • Include valid proof of purchase, such as your order confirmation or receipt.

Please do not return products directly to the manufacturer unless you have received specific instructions from our customer support team.

ITEMS THAT CANNOT BE RETURNED

For health, safety, and hygiene reasons, certain products are not eligible for return.

Non-returnable items include:

  • Perishable goods such as food, flowers, newspapers, and magazines.
  • Gift cards.
  • Downloadable software or digital products.
  • Certain health and personal care products.
  • Intimate or sanitary goods.
  • Hazardous materials.
  • Flammable liquids or gases.

If you are unsure whether your item qualifies for a return, please contact Reading Taxis customer support before sending it back.

PARTIAL REFUNDS

In some circumstances, only a partial refund may be granted.

This may apply to:

  • Books with clear signs of use.
  • Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records.
  • Items that are no longer in their original condition.
  • Products that are damaged or missing parts for reasons not caused by our error.
  • Items returned more than 30 days after delivery.

All returned products are carefully inspected by the Reading Taxis – Loddon Cars team before a final refund decision is made.

REFUND PROCESS

Once we receive your returned item, our team will inspect it to ensure it meets our return requirements.

You will receive an email confirmation advising:

  • That your returned item has been received.
  • Whether your refund request has been approved or declined.

If your refund is approved, payment will be returned to your original payment method. Processing times may vary depending on your bank, card provider, or payment service.

LATE OR MISSING REFUNDS

If you have not received your refund, please check the following:

  • Review your bank account again.
  • Contact your credit card provider, as refunds may take time to appear.
  • Contact your bank regarding possible processing delays.

If you have completed these steps and your refund has still not arrived, please contact Reading Taxis customer service for assistance.

SALE ITEMS

Only regularly priced items are eligible for refunds.

Sale, promotional, clearance, or discounted items are not eligible for refunds unless required by applicable consumer protection regulations.

EXCHANGES

We only replace items that are defective, faulty, or damaged upon arrival.

If you require an exchange for the same product, please contact Reading Taxis – Loddon Cars before returning your item. Our team will provide the correct instructions.

GIFT RETURNS

If an item was purchased as a gift and shipped directly to you, an approved return may be issued as a gift credit equal to the value of the returned item.

If the gift was originally sent to the purchaser before being given to you, any approved refund will be returned to the original purchaser.

RETURNING YOUR ITEM

Approved returns should be sent to:

Loddon Cars
Regus – Winnersh Triangle, 220 Wharfedale Road, Winnersh Triangle, Wokingham, RG41 5TP

Customers are responsible for return delivery costs unless the item is faulty, damaged, or returned due to an error on our part.

Please note:

  • Original delivery charges are non-refundable.
  • Return shipping costs may be deducted from your refund where applicable.
  • Replacement delivery times may vary depending on your location.

For higher-value returns, we recommend using a tracked delivery service and suitable shipping insurance.

NEED ASSISTANCE?

If you have any questions regarding our Refund & Returns Policy, your order, or the returns process, Reading Taxis – Loddon Cars is always available to help.

We are committed to providing clear communication, fair solutions, and excellent customer service throughout every stage of your experience.

Loddon Cars
Address: Regus – Winnersh Triangle, 220 Wharfedale Road, Winnersh Triangle, Wokingham, RG41 5TP
Email: bookings@loddoncars.com
Telephone: +44 1189 321 321

Please contact our team and we will be happy to assist you with any refund, return, or exchange enquiry.